Collect Reviews

Encourage your satisfied customers to leave you
a review

The easiest way to collect reviews from customers while
protecting your reputation


Collect reviews hero image

You want to collect more online reviews, but you’re concerned about your average star rating

Some customers won’t give you the chance to fix a problem before they complain on Facebook, Yelp, and Google and damage your reputation for the whole world to see. Fear of receiving negative reviews keeps you from automatically collecting new ones from customers who want to share the good experience they had with your business.

Feature review summary

Collect more positive reviews automatically from your website

Our Collect Reviews feature is simple. Customers leave you a star rating. If it’s 3 or below, our widget asks them for feedback before sending them to a review site.

If it’s 4 or above, the widget sends them straight to a review site so your business can receive a positive review.

Feature collect views automatically

How It Works

1. Get a Star Rating

Get more customer reviews. Publish your Collect Reviews button on your website, and website visitors can give your business a star rating.

2. Encourage Happy Customers to Review

Satisfied customers who gave you 4 or 5 stars will be given an option to review you on Facebook or Google, and they can click through to either site.

3. Ask Dissatisfied Customers for Feedback

Dissatisfied customers who rated you as 1, 2, or 3 stars will be shown a feedback form to fill out, giving you the chance to resolve the issue.

Networks

Collect more reviews on sites that matter most to your business

The request flow will divert customers to Google or Facebook, so you can collect more reviews on the top review sites for your business.

Feature leave review on Facebook ord Google

Prevent Bad Reviews

Keep bad reviews at bay with our multi-step review process. After leaving feedback, unhappy customers aren’t likely to review.

Improve Your Star Rating

Hike up your average star rating on websites that matter to your business by diverting happy customers straight to write your business a review.

Increase Google Search Rankings

The more Google reviews you have, the more likely you are to show up at the top of Google Maps search results.

Collect Review Button

Add a “Write a review” button to your website

Add a review button on your home page, about page, contact page—anywhere you like. Your website visitors will be able to go through the star rating workflow without you constantly having to request reviews.

Feature collect review button

Collect Reviews Page

Easily setup a web page for
review collection

In addition to the button, our Collect Reviews feature also creates a webpage for you that you can send to individual customers as you wish.

Feature collect reviews page

Reputation Management

Protect your business from
bad reviews

Our 2-step review workflow discourages negative reviewers from reviewing you on an external website. Dissatisfied customers are shown a feedback form before seeing the buttons for review sites. This multi-step process still provides you with valuable feedback from unhappy customers but drastically reduces the number of negative reviews that appear on other websites.

Feature protect your business

Connects With Display Widget

Collect more great reviews to display on your website

Want to take your business to the next level? The Collect Reviews feature works seamlessly with our display widget so that positive reviews are automatically added to your website, assuming they meet the minimum star rating you’ve chosen.

Feature display widgets

Additional Features

Simple and reliable review widget

Works on Any Website

Copy and paste the button URL and add it as the link for a button on your website to encourage new reviews

Mobile Friendly

The collect reviews feature looks great not only on desktop sites but mobile devices and tablets too.

Shareable via text & Email

Share the link to your review collection page from emails or text messages. Add the link to any campaign.

Completely Secure

Our review widget is compatible with HTTPS protocol, which ensures that your site remains safe and secure.

Frequently Asked Questions

Leading a holistic approach while remembering to create a better customer experience.

Most review platforms prohibit only asking happy customers to write a review and filtering out unhappy customers to prevent negative feedback. However, by putting a feedback form before redirecting traffic to review sites, we drastically reduce the chances that you will get a bad review. Our widget has shown that unhappy customers are less likely to write a review after they’ve filled out a feedback form.
If you’re also using our Display Reviews feature, then new reviews will only show up on your website if they meet your minimum star rating. You can choose to only display reviews that have a rating of at least 3 or 4 stars, or you can display 5 star reviews only.
The most popular options are Google and Facebook, but you could also divert your website visitors to Yelp, TripAdvisor, Yellow Pages and many others. You can pick as many options as you’d like, but we recommend only including your two top options in the workflow.

Got a question? Click here to contact us!

Skyrocket your average rating with the
help of our review collection widget